Frequently Asked Questions

  • How do I select a course and pay for it as an individual user?

    As an individual user, for international attendees, you can go to the course’s page on the ITU Academy website (the link provided for each course separately) and select your courses and purchase them by using a bank transfer or credit card. ITU Academy offers two tutorials that will guide you through your course selection and assist you throughout the payment process.  Click here  to read more about how to select a course and pay by using a bank transfer or a credit card as an individual user. Video tutorials are also provided.
    For local (Iranian) attendees, you can go to the event page on the Evand website (the link provided for each course separately), and pay and enroll in the desired course. Next, you should create a user account on ITU Academia and enroll in the course as an above-mentioned guide. Local participants should choose the bank transfer method, and the required actions will be provided by IoT Academy.

  • How do I create an account at the ITU Academy?
    In order to pay and register for a course, you need to create an account on the ITU Academy platform.
    • Go to the  login link  to create a new account. 
    • Fill out the form. Every field with a red asterisk is required for the registration to be valid.
    • Fill in the captcha and press the “Create new account” button to validate the inscription.
    A step-by-step video tutorial is provided here.
  • What is the requirement for successful completion of a course?
    The learner is evaluated based on four criteria, namely: participation in chat sessions; participation in discussion forums; assignments, and a test. A learner has to score a minimum of 60% to pass.
  • Do I get a certificate after completing the course?

    Upon successful completion of the course, students will be issued a certificate jointly signed by the IoT Academy and ITU, depending on the organizer of the course. Certain courses are awarded badges rather than e-Certificates. Please ensure that you read the training outline for each course so that you are well informed.

  • How can I find my online course once I am registered?

    Go to http://academy.itu.int , click on “Login” in the upper right corner, and enter your username and password. Once logged in, go to “My Courses” and you will find all courses you are enrolled in listed here. Click on the course you would like to access.

  • I'm enrolling for a course and on the payment details page the “proceed” button is not available or I see it but can't select it.

    Make sure that you have checked the box “terms and conditions” and clicked on the “I agree” button. You will then be able to select the “proceed’’ button.

  • What Can I enroll in more than one course at a time?

    Yes, you can enroll for more than one course at a time.

  • Can I register for courses outside the region where I live?

    Yes, you can register for a course in any region of your choice.

  • Do I need to create an account on the ITU Academy platform if I am registering for a face-to-face course?

    Yes, if you are registering for a face-to-face course, you should create an account on the ITU Academy platform.

  • How do I register for a course?
    To register for a course, you need to create an account in the ITU Academy platform. A step-by-step guide is provided here.
    • Log in using your login credentials
    • Go to the training catalog and select the course you are interested in.
    • Double click the name of the course and you will be directed to the course page
    • Find a button that either states “book this course”, “enroll me into this course” or “register me”. Click on this button and follow the instruction.
    • Payments on the ITU Academy platform can be made through bank transfer or with a Visa credit card, Mastercard credit card, and Maestro debit card ONLY.
  • Do I have to pay for courses offered on the ITU Academy platform?

    Some courses are free, and some are offered for a fee. This will be indicated in the course information which is available in the ITU Academy training catalog.

  • What type of courses are offered in the ITU Academy?

    ITU Academy courses cover a wide scope of ICT-related topics ranging from programs for government policymakers and regulators, professional business-focused curricula for senior ICT executives and managers, to specialized programs for technical and operational staff and accredited academic programs.